FLATBOOK

Initial Data

Age of the website:
4 years
Business Type:
Real estate rental service — short-term apartment rentals.
Target region:
Poland (tourist cities: Gdańsk, Sopot, Gdynia, and others).
Direction:
Meta Ads Advertising (Facebook, Instagram)
At the project's start:
the primary customer flow came from external aggregators (Booking, Airbnb). The goal was to drive direct bookings via social media to reduce commission costs and build a base of loyal customers traveling within Poland.

Objectives

  • /01 Increase the number of direct apartment bookings through Facebook and Instagram.
  • /02 Raise brand awareness for Flatbook among domestic and international tourists.
  • /03 Demonstrate the advantages of staying in apartments (comfort, design, location) compared to hotels.
  • /04 Configure targeting for an audience actively planning vacations or business trips.
  • /05 Create a remarketing database to re-engage users who viewed properties but did not complete a booking.

Implementation Strategy

The strategy was based on “emotional marketing” and visual aesthetics. The main focus was on video room tours (Reels) that allow customers to feel the atmosphere of the home. Advertising campaigns were distributed by geographical principle (tourist magnets) and by user intent (seaside vacation, city weekend).

Work Performed

Visual Strategy and Profile Preparation

  • Developed a premium page design style emphasizing the cleanliness and coziness of the apartments.

  • Organized Highlights by city: “Gdańsk,” “Sopot,” “Gdynia,” as well as sections for “Reviews,” “How to Book,” and “Locations.”

  • Optimized the bio link for an instant transition to the booking system.

Content Marketing and Creatives

  • Created a series of aesthetic Reels featuring interior reviews and views from the window (Sea view / City view).

  • Prepared promotional offers for “last-minute” bookings and seasonal discounts.

  • Introduced a “City Guide” segment sharing interesting places located near Flatbook apartments.

Targeted Advertising Setup

  • Launched campaigns with “Traffic” (to the website) and “Messages” (for consultations) objectives.

  • Configured targeting for “Travelers” (frequent travelers) and by interests: holidays in Poland, tourism, vacation.

  • Implemented geo-targeting for residents of major Polish cities and neighboring countries (Germany, Czech Republic, Ukraine).

Dynamic Remarketing

  • Connected Meta Pixel to track website activity.

  • Set up ads for specific apartments to be shown to users who had viewed them on the website within the last 7–14 days.

Analytics and Optimization

  • Analyzed Cost Per Click (CPC) and Cost Per Acquisition (CPA) for bookings.

  • Regularly updated creatives to prevent audience “ad fatigue.”

  • Tested different calls to action (e.g., Book Now vs. Learn More).

Results

Established a stable direct booking channel, reducing dependency on major aggregators.
Significantly increased profile engagement: users actively save apartments to their "Saved" folders for future trips.
Ensured high occupancy rates during peak tourist seasons through timely advertising campaigns.
Enhanced customer loyalty: social media became a platform for quick communication with managers.
Built a foundation for scaling: prepared ad templates allow for the rapid launch of promotions for new properties added to the network.
Established a stable direct booking channel, reducing dependency on major aggregators.
Significantly increased profile engagement: users actively save apartments to their "Saved" folders for future trips.
Ensured high occupancy rates during peak tourist seasons through timely advertising campaigns.
Enhanced customer loyalty: social media became a platform for quick communication with managers.
Built a foundation for scaling: prepared ad templates allow for the rapid launch of promotions for new properties added to the network.

Analysis and validation of results

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