AVTOKRAPKA

Initial Data

Age of the website:
2 years
Business type:
Auto Service — Dent Removal Without Repainting
Target region:
Ukraine
Advertising platform:
Google ADS
At the project's start:
the auto service possessed professional equipment and a high-quality portfolio, but Google advertising was not configured. The client flow relied on word-of-mouth, and the website failed to generate consistent leads. There was no conversion tracking, making it impossible to determine the cost per acquisition of a car owner.

Objectives

  • /01 Attract "Hot" Leads: Drive car owners who have just sustained damage and are actively looking for repairs to the site.
  • /02 Highlight PDR Advantages: Use ads to communicate that repairs are possible without painting, and are cheaper and faster than traditional methods.
  • /03 Set Up Analytics: Track phone calls and photo submissions to messengers for repair cost estimation.
  • /04 Budget Optimization: Filter out queries related to traditional bodywork, conventional dent pulling for painting, or purchasing body parts.

Implementation Strategy

The primary focus was on the speed of the solution. Since customers in this niche often seek services urgently, we concentrated on achieving top search positions and using extensions that allow one-click calling. The strategy also included segmenting general queries (“dent removal”) from specific ones (“hail damage repair”).

Work Performed

Targeted Keywords Collection

  • Gathered keywords across categories: “paintless dent removal,” “PDR repair,” “dent leveling price.”

  • Separately identified queries regarding roof and hood damage, as well as hail-related issues.

Ad Campaign Structuring

  • Created ad groups linked to the service’s location to attract drivers for whom this specific station is convenient.

  • Set up an ad schedule during business hours when technicians can promptly answer calls.

Compelling Ad Copy Creation

  • Drafted texts emphasizing benefits: “Repairs from 30 minutes,” “Preserve original paint,” “50% cheaper than classic bodywork.”

  • Included calls to action: “Send a photo via Viber/Telegram for a quote.”

Ad Extensions

  • Added click-to-call buttons, links to a “Before & After” gallery, and callouts regarding technician expertise.

  • Configured the service address in the ads so drivers could instantly plot a route in Google Maps.

Optimization & Negative Keywords

  • Compiled a negative keyword list to exclude irrelevant traffic: “painting,” “putty,” “buy fender,” “hammering,” “DIY.” This protected the budget from clicks by people for whom PDR is not applicable.

Conversion Analytics

  • Set up tracking for key actions: phone number clicks, messenger redirects (Viber/Telegram), and website form submissions.

Results

Lead Flow: The service began receiving a steady stream of calls and photos for repair estimates via Google Search.
Traffic Quality: Thanks to precise negative keywords, most customers arrive specifically for PDR services, saving technicians' time on consultations.
Transparent Results: The owner can now clearly see the cost per lead and the overall ROI of the advertising.
High CTR: Ads focused on speed and savings achieved high click-through rates, lowering the cost per click.
Foundation for Seasonality: A system was built that is ready for rapid budget scaling during seasonal demand spikes (e.g., after hail storms).
Lead Flow: The service began receiving a steady stream of calls and photos for repair estimates via Google Search.
Traffic Quality: Thanks to precise negative keywords, most customers arrive specifically for PDR services, saving technicians' time on consultations.
Transparent Results: The owner can now clearly see the cost per lead and the overall ROI of the advertising.
High CTR: Ads focused on speed and savings achieved high click-through rates, lowering the cost per click.
Foundation for Seasonality: A system was built that is ready for rapid budget scaling during seasonal demand spikes (e.g., after hail storms).

Analysis and validation of results

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